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Everything you love about Help Scout's simplicity, plus AI-native features that actually handle tickets — at a fraction of the cost.
$371
saved per month
$0
extra for AI features
5 min
to get started
| Feature | Bancroft | Help Scout |
|---|---|---|
| Shared Inbox | ||
| Email Integration | ||
| Knowledge Base | ||
| Customer Portal | ||
| Live Chat | ||
| Saved Replies | ||
| AI-Powered Replies | AI Drafts (limited) | |
| AI Ticket Routing | ||
| AI Auto-Categorization | ||
| Flat Monthly Pricing | ||
| No Per-User Fees | ||
| Bring Your Own AI Model | ||
| Custom Branding | Business+ | Plus plan |
| SSO / SAML | Enterprise | Company plan ($$$) |
Help Scout has basic AI drafts. Bancroft has full AI routing, categorization, and contextual replies powered by your knowledge base.
Help Scout's clean UX is great. Bancroft matches that simplicity from $29/mo instead of $450/mo for 10 users.
Choose OpenAI, Anthropic, or other providers. Control your AI costs and quality — something Help Scout doesn't offer.
Move your conversations, contacts, and knowledge base from Help Scout in minutes.
Start free, no credit card required.