Plans, ticket limits and billing
Updated
Every plan includes unlimited teammates. Plans differ only by how many tickets arrive each month.
Plans
| Plan | Price | Tickets a month |
|---|---|---|
| Free | $0 | 100 |
| Starter | $39 a month | 1,000 |
| Pro | $79 a month | No limit |
| Enterprise | Talk to us | No limit |
Free includes your connected support mailbox, saved replies, keyboard shortcuts and a public help center. Starter adds an in-app contact form and reply drafts built from your help articles. Pro has everything in Starter with no monthly limit. Enterprise adds priority support and hands-on help moving your team over. See the pricing page for the full comparison.
What counts toward the limit
- Every new ticket that arrives during the calendar month, from any channel.
- Tickets from all of your workspaces, added together. One plan covers every workspace you create.
- Test tickets don't count.
Settings → Billing shows how many tickets you've used this month, broken down by workspace.
When you reach the limit
Nothing gets dropped. New emails keep arriving as tickets, and a banner lets your team know you're over. Upgrade when it makes sense.
Upgrade
Only admins of the workspace that pays for the plan can change it. If your workspace is covered by another workspace's plan, Settings → Billing tells you which one.
- Go to Settings → Billing.
- Choose Starter or Pro.
- Finish checkout with your card.
Starter and Pro start with a 14-day free trial. Cancel before it ends and you pay nothing.
Change or cancel your plan
In Settings → Billing, select Manage billing. From there you can switch plans, update your card, download invoices or cancel. When you switch plans, the difference is worked out for you.
If you cancel, your plan runs until the end of the period you've paid for. Then your workspaces drop back to the Free limit of 100 tickets a month. Nothing is deleted.
If a payment doesn't go through, Settings → Billing asks you to update your card so you keep your plan.