Find an answer
Can't find it? Contact support and the team will reply by email.
Topics
Getting started
Set up your workspace, bring your team in and get your first ticket.
3 articles
Email
Bring customer email into Bancroft and reply from your own address.
5 articles
Working tickets
Sort, answer and resolve tickets with your team.
4 articles
Apps and integrations
Bancroft on Mac, iPhone and iPad, AI assistants, and your own product.
3 articles
Account and billing
Plans, billing, your profile and your data.
2 articles
Recently updated
Forward your support email to Bancroft
Email · Keep the support address your customers already use. Your mailbox sends a copy of each email to Bancroft, each new conversation becomes a ticket, and the mailbox keeps working as it does today…
Create your workspace
Getting started · A workspace is where your team's tickets, help center and settings live. Setting one up takes a few minutes, and the Free plan doesn't need a card. Go to bancrofthq.com/register. Enter your name…
Invite your teammates
Getting started · Every plan includes unlimited teammates, so everyone who answers customers can have their own login. Each person gets their own Mine view and can take tickets without stepping on anyone else. Only…
Get your first ticket
Getting started · Tickets reach Bancroft in a few ways. Most teams start with email and add the rest over time. Email. Forward your support address to Bancroft and each new conversation becomes a ticket. See Forward…
Send replies from your own address
Email · Customers trust email that comes from your address. Verify your domain once and every reply your team sends from Bancroft comes from your support address, like support@yourcompany.com. Replies still…
Receive email directly on a support-only domain
Email · Most teams forward their support address to Bancroft. If you'd rather not keep a mailbox at all, you can point a domain that's only used for support, like help.yourcompany.com, straight at Bancroft…