Bring customer email into Bancroft and reply from your own address.
5 articles
Forward your support email to Bancroft
Keep the support address your customers already use. Your mailbox sends a copy of each email to Bancroft, each new conversation becomes a ticket, and the mailbox keeps working as it does today…
Send replies from your own address
Customers trust email that comes from your address. Verify your domain once and every reply your team sends from Bancroft comes from your support address, like support@yourcompany.com. Replies still…
Receive email directly on a support-only domain
Most teams forward their support address to Bancroft. If you'd rather not keep a mailbox at all, you can point a domain that's only used for support, like help.yourcompany.com, straight at Bancroft…
Connect a mailbox with IMAP
Forwarding is the simplest way to bring email in. If your provider can't forward, Bancroft can sign in to the mailbox instead, read new email and send replies through it. Gmail, Google Workspace and…
Why a reply says "Not delivered"
When you send a reply, Bancroft emails it to the customer. The reply is labeled Sent to customer, and Sending email… shows next to it while the email is on its way. If the email can't be sent, even…
Can't find what you need?
Tell the team what you're stuck on and they'll reply by email.