Getting started
Set up your workspace, bring your team in and get your first ticket.
3 articles
Create your workspace
A workspace is where your team's tickets, help center and settings live. Setting one up takes a few minutes, and the Free plan doesn't need a card. Go to bancrofthq.com/register. Enter your name…
Invite your teammates
Every plan includes unlimited teammates, so everyone who answers customers can have their own login. Each person gets their own Mine view and can take tickets without stepping on anyone else. Only…
Get your first ticket
Tickets reach Bancroft in a few ways. Most teams start with email and add the rest over time. Email. Forward your support address to Bancroft and each new conversation becomes a ticket. See Forward…
Can't find what you need?
Tell the team what you're stuck on and they'll reply by email.