Blog
Guides, insights, and honest takes on helpdesks, AI in support, and building a team your customers love.
Manage Your Helpdesk from Claude, Cursor, or Any AI Tool with MCP
Bancroft now has a built-in MCP server. Connect your AI assistant and manage tickets, write articles, and run your support queue — all through natural language.
Read moreHow to Choose a Helpdesk in 2026
The helpdesk landscape has shifted dramatically. Here's a no-nonsense framework for picking the right tool without overpaying.
Read moreWhy We Built Bancroft
We were tired of paying per-agent for bloated software. So we built the helpdesk we actually wanted to use.
Read moreBYOK AI: What It Means and Why It Matters
Bring-your-own-key AI lets you choose your provider, control your costs, and keep your data private. Here's how it works.
Read moreThe True Cost of Zendesk: A 2026 Breakdown
Zendesk's pricing page tells one story. Your invoice tells another. Here's what 10 agents actually costs.
Read moreReady to try a better helpdesk?
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